Title: Patient Service Representative/Diagnostic Radiology Technologist
Department: Convenient Care/Imaging Facility: FirstHealth of the Carolinas - Convenient Care Clinics
Classification: Non-exempt
Relationships:
Reports to: Regional Clinic Manager
Supervised by: Imaging Manager/Supervisor
Directs and Delegates: None

Working Conditions:
Potential exposure to any and/or all the following: chemicals, hazardous materials, communicable diseases, blood and body fluids.
Able to work weekends, holidays and shift rotations asneeded. Fast paced environment with frequent interruptions.
Physical Requirements:
Ability to access facility; ability to communicate with other individuals; visual acuity; ability to lift and move patients; ability to
withstand extensive standing, stooping, bending, squatting; ability to withstand long periods of sitting; ability to push/pull and/or operate heavy machines/equipment; ability to perform repetitive tasks, and ability to make quick decisions. 

Position Specific Competencies: in addition to the following essential position competencies, other competencies may be required to meet the changing organizational needs.

1. Uses appropriate problem-solving approach to plan performance of services.
   1. Evaluate patient status to determine method of exam and coordinates with nursing staff and provider.
   2. Verify exam orders and make appropriate modifications - Convenient Care Clinics utilizes Epic Electronic Medical Information System to generate Radiology check-in document per department policy. c. Utilizes technique chart located in rooms.
   3. Has knowledge of daily quality control functions.

2. Provides services with consideration of the physical, psychosocial, cultural/spiritual, and age-specific needs of those served.
   1. Produces optimal images in compliance with Quality Assurance policies.
   2. Utilizes good positioning skills when creating patient images.
   3. Maintains education hours as required by ARRT and FHC to include BLS.
   4. Follows departmental guidelines for disposition of images.
   5. Marks images with all required identification.

3. Uses equipment/supplies appropriately.
   1. Maintains clinical competencies.
   2. Operates office and communication systems to include Electronic Medical Record system, HBOC, PACS, and Epic EMR System, and Agility.
   3. Selects and uses appropriate supplies needed to perform procedures and provide patient care.

4. Uses appropriate safety and infection control measures.
   1. Follows guidelines set by OSHA and FHC requirements.
   2. Adheres to radiation safety policies.
   3. Complies with departmental and organizational safety and infection control measures.
   4. Uses proper techniques when working with equipment to prevent unnecessary harm to patient, equipment and (or) co-workers.

5. Teaches/directs/advises/informs others in an appropriate manner.
   1. Provides guidance and assistance to co-workers.
   2. Provides pertinent information to Regional Manager.
   3. Good communication skills per corporate policy.
   4. Anticipates informational needs of those served.

6. Reports/records information correctly.
   1. Documentation on images, requests, and QC.
   2. Documents/Reports equipment failure to appropriate personnel.

Qualifications:
The following, or equivalents, are the minimum requirements to perform the essential functions of this position:
Education/formal training/licensure/certification/experience:
ARRT registered or registry eligible in Radiology
1 year of Radiology experience preferred
Three years’ experience in physician office with medical billing experience may be accepted in lieu of formal billing or PSR formal
training
Additional Skills:
Clinical training and Office automation
Experience with practice management systems; EMRs; office automation skills; extensive knowledge of CPT and ICD-9 coding
and insurance reimbursement; strong communication and interpersonal skills; good organizational skills. Is committed to and
demonstrates excellent customer service when dealing with all types of customer